SHIPPING POLICY

Shipping Policy
Effective Date: [1/22/2025]
Last Updated: [1/22/2025]
Thank you for shopping with She’s Refreshed! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products. Please review it carefully before placing your order.
1. Order Processing

• Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed.

• Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the weight of your order.

• Standard Shipping: Estimated delivery within 5–7 business days.

• Expedited Shipping: Estimated delivery within 2–3 business days.

• Local Pickup: Available for customers in the [Insert Location Area]. Please select this option at checkout and wait for a confirmation email before pickup.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
3. Shipping Carriers
We partner with reputable carriers such as [Insert Carrier Names, e.g., USPS, UPS, FedEx] to ensure your order arrives safely and on time.
4. Shipping Restrictions

• We currently ship to [Insert Locations, e.g., all U.S. states, U.S. territories, or international locations].

• Certain products may have restrictions based on local regulations or carrier limitations. If your order cannot be shipped, we will notify you immediately.

5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor your package's progress.
6. Lost, Stolen, or Damaged Packages

• Lost or Stolen Packages: She’s Refreshed is not responsible for lost or stolen packages marked as delivered. Please contact the carrier for assistance.

• Damaged Packages: If your package arrives damaged, please email us at dache@shesrefreshed.com within 48 hours of delivery. Include photos of the damaged item and packaging for resolution.

7. Order Changes and Cancellations

• Order Changes: If you need to update your shipping address or modify your order, please contact us at dache@shesrefreshed.com within 24 hours of placing your order.

• Cancellations: Cancellations must be requested within 24 hours of order placement. After this period, we cannot guarantee cancellations as the order may already be processed.

8. International Shipping
If international shipping is offered:

• Customs and Duties: Customers are responsible for any customs duties, taxes, or fees required by their country.

• Delivery Times: International orders may experience longer delivery times due to customs processing.

9. Contact Us
For questions or concerns about your order, shipping, or delivery, please reach out:

• Email: dache@shesrefreshed.com

• Phone: (317) 692-9457

Thank you for choosing She’s Refreshed. We’re committed to delivering your skincare essentials with care and efficiency!